Sahanpuru Terms and Conditions of Sale

General

Sahanpuru is a Finnish privately owned online store. We are eager workers and we always do what we have promised to do. We are honored to serve our customers professionally and passionately.

Sahanpuru is an online store maintained by Sahanpuru Oy (later on referred to as “Sahanpuru”) where the seller of goods is Sahanpuru Oy, Espoo (Business ID 2803303-1). The following terms and conditions will be applied to the commercial relations between Sahanpuru and its customers. The customer is the buyer ordering goods or services from the Sahanpuru online store.

Within consumer trade the valid consumer protection legislation between Finland and the European Union will be applied. These terms and conditions are not valid where they limit the consumer rights from what the imperative legal provision has imposed.

In the commercial agreements between corporate customers and Sahanpuru Oy, the Finnish commercial code will be applied unless otherwise stated in these terms and conditions.

The seller’s contact information

The seller can be reached best by telephone or e-mail. Sahanpuru’s store is located in Espoo, at Finnoonniitynkuja 1, 02270 ESPOO. There we also have our service and pick-up point. See opening hours on Contact Us page or from page footer.

Telephone: +358 50 337 3607
E-mail: kauppias@sahanpuru.fi / shopkeeper@sahanpuru.com

Customer

Sahanpuru sells goods and services to private persons of age (later on referred to as “customer”) and, with the consent of the guardian, even to persons under the age of 18. Goods are also sold to companies, public administration, and communities (later on referred to as “corporate customer”) who are acquiring goods for professional use in Finland or abroad.

The customer is obligated to disclose their full contact information when placing an order. From private customers this includes at least their name, address, telephone number, and e-mail. The information required from corporate customers is the contact person’s name, telephone number and e-mail, as well as business ID, postal address, telephone number(s) and when necessary, invoicing address.

The register description of the customer register can be found at https://www.sahanpuru.com/rekisteriseloste/

Goods

The delivery time estimates have been set according to the information provided by the importers and the manufacturers. Sahanpuru and its suppliers are not responsible for delays caused by any unforeseeable changes coming from outside of their sphere of influence. A binding commercial agreement will take effect once the order has been registered in Sahanpuru’s system.

The prices include the VAT, but not the delivery charges unless otherwise stated. If there are clear pricing mistakes in the catalog, the product will not be sold for a clearly lower price if the customer can be assumed to have understood the mistake.

There is no unilateral cancellation right for goods that have been manufactured, ordered, or remodeled according to the customer’s wishes. Any possible costs created by the cancellation of the order will be collected from the customer in full. An example of a product like this is the chain saw chain sold by Sahanpuru.

Ownership

The ownership of the products will be transferred to the customer once the full price, including the delivery charges and taxes, has been paid to the supplier.

Payment methods

Payment methods are described in more detail at Payment and pricing page.

Delivery methods

Delivery methods are described in more detail at Shipping and delivery page.

The shopping cart will automatically calculate the delivery costs according to the goods when placing the order. The delivery costs will be paid together with the order. The delivery costs must to be paid before the delivery.

Customer returns

The customer has the right to exchange and return the goods within 14 days according to the Finnish Consumer Protection Legislation. The return right applies only to unused and saleable products still in their original packaging. Contact us by e-mail or telephone whenever making a return, and we will guide you in how to correctly return a product. Returns made in this manner will be free of charge for the customer. Independent returns or returns that have been made against our guidelines will not be compensated even if there is a receipt. The returned products must be fit for sale, unassembled, and unused. Sahanpuru will estimate the return upon receiving it and refund the purchase price and delivery costs once the condition of the goods has been confirmed. The handling and refund will take approximately five (5) business days.

Packing the goods is the sender’s responsibility. The products need to be packed carefully so the goods are not harmed during transport. Sahanpuru recommends always using the original packaging, which has been designed for safe transport.

Sahanpuru is not liable for the damage done to returned goods if they have been packed carelessly and against the terms of the agreement. Any costs caused by the customer’s mistake will be collected from the customer. Sahanpuru reserves the right to collect the costs from the customer if the customer return has been made without cause and against the terms of the agreement. Sahanpuru’s handling and delivery fees will be collected from the customer.

Personalised and customised items cannot be returned as customer returns. These items include for example chain saw chains. They are always cut from a big roll according to the customer’s order.

In case there are faulty goods in the delivery or any mistakes from Sahanpuru’s side, we will always take responsibility and finalize the order honourably. In a case like this the return fees are naturally our responsibility.

Warranty and liability for mistakes

All goods sold through us have at least a one-year warranty and most of the products have three year warranty. The warranty is determined by the warranty terms set by the manufacturer. The buyer is responsible for reading the warranty policy before taking the product into use. The warranty policy can be found in the manual, a separate warranty form or a website pointed out by the manufacturer.

The customer is liable for presenting a certificate of purchase, a receipt or some other proof of the purchasing location and time when making a return or when making a complaint about an item. Sahanpuru reserves the right to collect any charges caused by locating a receipt for the buyer.

Only complaints made in writing will be handled. A free-formed complaint can be sent by e-mail to customerservice@sahanpuru.com or by regular mail to our address. It is possible to send feedback through our website or to fill out a contact form.

The warranty of a product that has been acquired for business use is determined according to the warranty set by the manufacturer. The end of the warranty period will also end Sahanpuru’s liability. Remodelling the product will end the warranty and the seller’s liability unless the manufacturer has stated otherwise.

Force majeure

Sahanpuru is not liable for any damage caused by force majeure. Force majeure is considered to be an unforeseeable event or a change in circumstances that is outside of Sahanpuru’s sphere of influence and that Sahanpuru cannot reasonably be expected to overcome. Sahanpuru is liable to inform the customer as soon as possible about any force majeure it has encountered.

Changes in the Terms and Conditions of Sale

Sahanpuru reserves the right to change these terms and conditions by a unilateral decision without any advance notice. The terms and conditions valid at the time of the order, available on Sahanpuru’s website, will be applied to the order. Any changes in legislation will be effective immediately as is, unless otherwise stated in the legislation.

Resolving disputes

If disputes regarding the terms and conditions of sale cannot be resolved through negotiations between the parties, the consumer can bring the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before bringing the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices’ Consumer Advisors (www.kuluttajaneuvonta.fi). European consumers can also use the European Union Online Dispute Resolution (ODR Platform). The service is available in all the official languages of the European Union. A Finnish consumer that has a dispute with a Finnish website is still advised to primarily contact the Consumer Disputes Board to resolve the issue.

We encourage you to contact us in the first place. All our matters have been resolved when discussed.