Sahanpuru Service

We hope you love shopping with Sahanpuru. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us, if you have any questions about these. We will give you an answer and update these afterwards.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Usually the package leaves our premises next working day from order. Shipping time is related to shipping method and destination. You can compare the methods below. Shipping costs are also related to shipping method and destination. Easiest way to compare the cost is at the shopping cart, after inserting your shipping details. If the shipping method have a tracking information, it will be sent to you instantly when the package leaves our premises.

We have shipped packages to happy customers already to the following countries. And we would be delighted to expand the map to your country. We can ship anywhere and happy to do so. Looking forward for your order.

Map by 29travels

International Shipping Methods

Priority packet

You need to collect your order from Post Office or similar collection point. The package has tracking information. You can start tracking the package at Finnish Post office package tracking, before it is in your local post office system, or similar.

EMS Packet

The shipment should be delivered to you all the way to home or work. It has tracking information and this shipment type has insurance to 1000 euros.You can start tracking the package at Finnish Post office package tracking, before it is in your local post office system, or similar.

Parcel Connect

Package to pick up from collection point in Europe. The shipment has tracking information and SMS notifications. You can start tracking the package at Finnish Post office package tracking, before it is in your local post office system, or similar.

Smart Post (In Estonia)

This shipment needs to be picked up from SmartPOST machines in Estonia.You can start tracking the package at Finnish Post office package tracking.

UPS

Now you have to order this delivery method from our sales team. In the future we probably will integrate this too to our ecommerce. Let us know if you would value it! All UPS tracking info is available at UPS website

Freight for large shipments

Larger shipment are delivered with shipping companies. These are mostly agreed with you case by case within the order confirmation from our sales team.Tracking of the freight shipments is adviced for you in a separate email with all the shipping details.

Domestic shipping methods in Finland

All Posti services

We can send all Posti packages.

All Matkahuolto services

We can send all Matkahuolto packages.

Stock statuses

In stock

When our site indicates that the product is in stock, then have the products in our warehouse in Espoo, Finland. When the status is in stock the shipping time is maximum few days.

Temporarily out of stock. New batch arrives DD.MM.YYYY.

We have a confirmation of the delivery date from our supplier. The date is expressed in the product stock status. The orders are sent out in the order they came in, so first ordered will be first delivered.

Discontinue dproduct

We don't expect to get this product to stock anymore.

Only XX left

Used mostly in our special promotions. This indicates the amount we have the product in stock.

Ordering

We consider your order as an order right after we have received the information about your order to our system. And in addition to that we have received confirmation of approved payment transaction. Usually the payment is approved right after the order. Only exception is pre payment wire transfer where it takes some days to confirm the payment. Orders are shipped in order of the order confirmation.

Your privacy and security

Your privacy is just as important to us as our high level of customer service. We hope that when you order from us, you provide us with the sufficient information to be in touch with you if your order processing so requires.

Technically our e commerce software is widely used and we have implemented all suggested information security updates there are. More about our ecommerce software information policy you can read from the pages that describes our cookies. We are very serious about your and your fellow customers safety and do all that we can to assure it. You can affect the safety of your own customer account by choosing to use strong password.

We will never sell or give away our clients personal information unless we are bound to do so by law.

Payment & pricing

We try to provide you with variety of payment methods to choose from. All our payment methods are combuned with the factor that we don’t process your credit card or bank account details here at Sahanpuru. This is always done by our trusted partners like Paypal. These solutions are widely used and hosted on extremely safe servers.

Value Added Tax

Value Added Tax is processed right away in our checkout process. Meaning that if you are ordering outside EU you do not have to pay VAT and it will be excluded from your prices after adding your address. In case you are buying for business within EU you can add your business VAT id in our shopping cart and will get the final price without VAT. In this case you do need to report the purchase according to your countries processes.

Payment methods

Babora is payment method that can process credit cards and finnish internet bank credentials.

Paypal is widely known credit card payment processor. Paypal is very fast and convenient method for purchasing with credit card.

Prepaid invoice is available by request from our sales team. Just contact us through our contact form and we will email you your invoice. There you pay us the amount directly to our bank account. We will send the products right after the payment is visible at our account.

B2B and B2c financing is something that we are committed to do. For Finnish companies and individuals we can offer really cost effective ways to finance any bigger investment for longer period of time. This way the assets won't stress your balance sheet for example. Send us a message, if you would like to get more information about these. For Finnish speaking persons we have more information on our Finnish language page.

If you still want to place an order with some payment method that is not available, please contact us and we will try to make it happen. And we might even take the new payment method in our selection just for you.

Order tracking

Your order is trackable through the Sahanpuru Store. You can see the status of your order from your account page. And depending on the shipping method, the shipment is also trackable via link in your account page. Your will also receive an email from us with all the shipping details.

Updating account information

Updating your own account information is easily done by clicking “Your account” link in the footer. Our systems requires you to sign in and afterwards you can change all your personal details and password. By keeping your account information up to date your ensure that we can reach you. This might be the case if we have something important to announce about our products, if we update our user manual or similar. We will not spam you and only contact you if we think that it is your interest

By signing into our mailing list we send you once a month our product updates and always some tips on how to utilize your own wood and lumber in more efficient way. Signup right away in the page footer!

Returning and replacements

We certainly hope that you have received product that meets or succeeds the expectations you had. But if for some reason you have made incompatible purchase or want to return the goods it is ok for us. Within 14 days you can return unused products without specifying any reason. Of course we value your feedback and hope that you can help us by specifying a reason for your returning. Just be in touch with us (through the contact form for example) and we will send you the details of returning the shipment.

Unfortunately there are some restrictions to the products that we can accept as returned products. These are all personalized products that might include chain saw chain cut to certain length, any engraved products or somehow for your purposes modified products. Please be exact when ordering these kind of products and don’t hesitate to contact us, if you have any questions around these.

Please contact us always before sending us back anything. We will provide you the correct process and freight codes to use in your returning shipment. The shipping costs / freight will only be covered by us if you contact us before hand and follow our instructions with the shipment. Warranty issues and issues with used products will be dealt with separate process. Here we explicitly mean returning of unused products. We will check the returned goods always before returning any funds.